Introducing Romancing the Sale, a unique service offered by Monica. As a seasoned professional with over 30 years of experience in high-end fashion retail and merchandising, Monica's has expertise and an undeniable ability in building lasting relationships with clients that inspires customer loyalty. She offers excellence and a personalized service, that includes a keen eye for understanding the individual needs, body types, and personalities, a skill that has led to a robust client book and a successful track record of repeat business and meeting sales targets.
With ‘Romancing the Sale’, Monica works with sales managers and associates to elevate their language and client service in stores. She teaches authentic techniques for building strong, lasting connections with clients and provides training on how to understand their needs, body types and personalities to provide a personalized touch that inspires customer loyalty. Monica's sophisticated approach makes ‘Romancing the Sale’ an ideal consulting service for luxury retailers looking to improve their performance, service, and overall client experience. With her guidance, sales managers and associates will be equipped with the tools and techniques they need to build long-term relationships with clients and increase sales to exceed targets.
This is a unique approach to sales that focuses on the relationship between the representative and the customer to fully understand their needs and preferences. This approach emphasizes engaging in a more individualistic way to create an enjoyable customer experience, rather than being sold to. Much like a courtship, it's a way of creating a memorable and positive interaction with the customer. By applying this method in your store, your associates will be able to tailor their approach in ways that will appeal to each client’s individual needs and make them feel special. Increased customer satisfaction leads to repeat business, and ultimately higher sales. As a retailer you will learn how to implement and train your associates on this method, through 30+ years of expertise in high-end fashion retail and merchandising.
Monica is naturally a personable individual, with a long career that has enhanced her understanding on value of a personalized touch. As a boutique owner herself in New York’s prestigious TriBeCa neighborhood for nearly 10 years, Monica developed some of her strongest relationships and solidified her commitment to excellent service. She has since served as one of Brunello Cucinelli's top sales performers, as well as a beloved private personal stylist, visual advisor, and event stylist to some of the worlds most influential executives, artists, and entertainers.
Photography Kevin Anthony